Terms of service
Terms of Service
Last updated: 27/8/2026
These terms are the agreement between you and Dyno Jerky Snacks LLC, doing business as Dyno Jerky ("we," "us," "our"), covering dynojerky.com, everything you buy from it, and every message you get from us because of it.
We've tried to write this in English rather than in whatever language most terms pages are written in. It is still a contract. By using the site or placing an order, you accept it. If you don't accept it, don't order — that's the only real remedy either of us has at that point.
1. Who can buy
You need to be at least 18, or old enough to enter a binding contract where you live, whichever is higher. If you're under 18, a parent or guardian has to place the order. You also need to give us a real name, a real address, and a payment method you're actually authorized to use.
We ship to almost all states of USA. We don't ship to PO boxes / APO-FPO / international destinations.
2. Your account
You don't need an account to order, but if you make one, you're responsible for what happens under it. Pick a real password, don't share it, and tell us at support@dynojerky.com if you think someone else got in. We can suspend or close an account that's being used for fraud, abuse, resale in violation of these terms, or anything illegal.
3. Products, availability, and how we describe things
We photograph and describe our jerky as accurately as we can. Even so:
Pieces vary. Jerky is a whole-muscle product cut from real beef. Thickness, color, marbling, and chew differ batch to batch and piece to piece. The bag you get will not look identical to the photo, and that's a feature of the product rather than a defect.
Weight is net weight at packaging. Jerky continues to lose a small amount of moisture in the bag. A sealed bag that weighs slightly less than the printed weight when it reaches you is normal and legal.
Heat levels are subjective. Our "hot" may be your "mild." We're happy to tell you where something lands relative to our other flavors, but we can't calibrate to your tolerance.
We may run out. Everything is subject to availability. We may limit quantities per order, per household, or per promotion, and we may discontinue a flavor without notice.
3.1 Allergens and ingredients — read this one
This part matters more than the rest of the page.
Our full ingredient and allergen statement for every product is printed on the package and listed on each product page. Read it before you eat. If you're buying for someone else, read it before you give it to them.
Our products are made in a facility that also handles soy, wheat/gluten, sesame, and other allergens. Cross-contact is possible even in flavors that don't list those ingredients. We do not represent any product as free of an allergen unless the package explicitly says so.
Teriyaki and similar flavors contain soy. They are not gluten-free.
Products containing sodium nitrite / celery powder / cure are cured meats. If you've been told to avoid nitrates or nitrites, check the label.
Sodium content is meaningful. If you're on a restricted-sodium diet, check the nutrition panel.
Our jerky is made for human consumption. It is seasoned and salted for people, not for dogs or other animals. Don't feed it to your pets.
Nothing on our site is medical or nutritional advice. If you have a food allergy, a health condition, or you're pregnant, decide with your doctor, not with our product copy.
3.2 Freshness, storage, and best-by dates
Every bag is printed with a best-by date. Before opening, store it somewhere cool and dry and out of direct sun. Once you open a bag, refrigerate it and eat it within 7-10 days. Resealable does not mean shelf-stable after opening.
If a bag arrives puffed, leaking, torn, or with a compromised seal, don't eat it. Photograph it and contact us within 7 days and we'll replace it or refund it. Do not eat food you have any doubt about in order to preserve evidence for a claim — a photo is enough for us.
4. Orders, pricing, and payment
An order is an offer, not a done deal. When you check out, you're offering to buy. The confirmation email is a receipt of that offer, not our acceptance. The contract forms when we ship. Until then we can cancel and refund in full, for any reason, and we'll tell you why.
We can refuse or cancel an order that looks fraudulent, that's clearly for resale in violation of Section 12, that's coming from an address we've had problems with, or that exceeds a stated quantity limit.
Prices are in US dollars and can change without notice. The price that applies is the one shown at checkout.
Pricing errors. If a product is listed at an obviously wrong price — a decimal in the wrong place, a discount code that stacks in a way it shouldn't — we can cancel the order and refund you even after the confirmation email. We'll contact you first and give you the option to buy at the correct price.
Payment. We accept [payment methods]. You confirm you're authorized to use the payment method. Card details go to our processor, not to us — see the [Privacy Policy]. Sales tax is calculated at checkout based on your shipping address.
Chargebacks. If something's wrong with your order, email us first. We resolve nearly everything within a day. Filing a chargeback without contacting us costs us a fee regardless of the outcome, and we may decline future orders from accounts that do it.
5. Shipping and delivery
We ship via UPS. Orders placed by 3pm on a business day usually go out same day. Transit estimates are estimates, not promises. Once a package is with the carrier, its timing is out of our hands.
Title and risk of loss pass to you when the carrier takes possession. In practice we don't hide behind that — if a package is lost or destroyed in transit, contact us and we'll make it right. But legally, that's where the line sits.
Wrong addresses. If you give us a bad address and the package comes back, we'll reship once you cover the second shipping charge. If it doesn't come back, we can't replace it for free.
Hot weather. Jerky is shelf-stable and handles heat better than most food, but a box left in direct sun on a porch for two days in August will still suffer. If your area is in a heat wave, consider shipping to a work address or requiring a signature. We're not responsible for products that degrades after successful delivery.
Delivery failures and porch theft. If tracking shows delivered and the package isn't there, check with neighbors and the carrier first, then contact us within [7] days. We handle these case by case and generally err toward the customer, but we don't guarantee replacement for confirmed deliveries.
6. Returns and refunds
We can't take back opened food. Not a policy preference — food safety rules mean a bag that's left our control can't be resold or restocked, so there's nothing to return it to.
What we do instead:
Something's wrong with it — damaged, sealed wrong, wrong item, arrived past its best-by date, or it just tastes off: tell us within 7 days with a photo and we'll refund or replace it. You don't need to ship anything back.
You don't like the flavor: tell us within 7 days. We'll replace it with a different flavor. Once per customer, on the honor system, because we'd rather you try something than sit on a bag you won't eat.
Unopened and unwanted: return it within 7 days in resalable condition and we'll refund the product price minus return shipping. Email us for an RMA first — returns sent without one may not be processed.
Refunds go back to the original payment method within 5-10 business days of approval. Original shipping is non-refundable.
7. Subscriptions
If you sign up for a recurring order:
You're authorizing us to charge your payment method weekly / every 2 weeks / monthly at the then-current subscription price until you cancel.
It renews automatically. We'll email you 3-5 days before each charge with the amount and date.
You can cancel anytime from your account page or by emailing support@dynojerky.com. Cancel at least 48 hours before a scheduled charge to skip that cycle. Cancellation stops future charges; it doesn't refund an order already shipped.
You can skip, pause, swap flavors, or change frequency at any time from the same place.
If we change subscription pricing, we'll give you at least 30 days' notice and you can cancel before it takes effect.
8. Discount codes, promotions, and gift cards
Discount codes are single-use per customer unless we say otherwise, can't be combined unless we say otherwise, have no cash value, and expire when the promotion says. We can void codes obtained through automated collection, scraping, or resale.
Free shipping thresholds are calculated on merchandise subtotal after discounts, before tax.
Gift cards don't expire, carry no fees, are non-refundable and non-transferable for cash except where state law requires otherwise, and can't be used to buy other gift cards. Lost or stolen gift card codes can't be replaced if they've been redeemed.
Giveaways and contests have their own rules, posted with each one. Those rules control if they conflict with this page.
9. Reviews, photos, and anything else you post
If you leave a review, tag us, or send us a photo, you keep ownership of it. You also give us a worldwide, royalty-free, perpetual license to use it in our marketing, on our site, on packaging, and on social media, with attribution to your name or handle where practical.
By posting, you're confirming the content is yours, that anyone recognizable in it has agreed, and that it's honest — that you actually bought and tried the product. We don't pay for reviews, we don't delete reviews for being negative, and we don't post reviews written by anyone connected to the business without disclosing it.
We will remove content that's abusive, discriminatory, sexually explicit, threatening, spam, someone else's intellectual property, or a claim about our product that's demonstrably false — for example, a health claim we've never made.
10. Our intellectual property
The Dyno Jerky name, logo, packaging design, product photography, recipes, and site content belong to us. You can share our content on social media in the ordinary way. You can't use our branding on your own products, register a confusingly similar mark, use our photos in your listings, or scrape the site to train a model or build a competing catalog.
11. Acceptable use
Don't use the site to break the law, break into anything, scrape at volume, place fraudulent orders, exploit pricing or discount bugs, resell in ways Section 12 prohibits, harass our staff, or upload anything malicious. We can cut off access to anyone doing these things, and pursue whatever else the situation calls for.
12. Resale and wholesale
Our products are sold for personal consumption. You may not resell them on Amazon, eBay, Walmart Marketplace, or any other marketplace without a signed wholesale agreement from us. Unauthorized resale creates real problems — we can't verify storage conditions or handle a recall through a channel we don't know exists.
If you want to carry Dyno Jerky in a store or a vending business, email support@dynojerky.com. We'd rather work with you than send a takedown.
13. Recalls
In the unlikely event we issue a voluntary recall or one is required by the USDA FSIS / FDA, we will post it prominently on this site, email every customer we have a record of selling the affected lot to, and refund the affected product in full whether or not you still have it. Keep your order confirmation — it's the fastest way for us to match you to a lot of code.
14. Disclaimers
The site is provided "as is." We don't warrant that it will be uninterrupted, error-free, or free of harmful components, and we don't warrant that any description, price, or availability shown on it is complete or current.
Our products are warranted to be what we say they are on the label and to be fit for consumption through the printed best-by date when stored as directed. Beyond that, and to the extent the law allows, we disclaim all other warranties, express or implied, including merchantability and fitness for a particular purpose.
Some states don't allow these disclaimers, so parts of this section may not apply to you. Nothing here limits any liability that can't legally be limited — including liability for death or personal injury caused by our negligence, or for fraud.
15. Limitation of liability
To the fullest extent the law permits, our total liability arising out of any order or your use of the site is limited to the amount you paid for the products in question. Neither of us is liable to the other for indirect, incidental, special, or consequential damages, or for lost profits.
Again: this doesn't limit liability that can't be limited by law, and several states restrict how far this can go. Where it can't apply, it doesn't.
16. Indemnification
If your breach of these terms, your misuse of the site, or content you post causes a third-party claim against us, you'll cover our reasonable costs and legal fees in defending it. This doesn't apply to claims arising from our own products or conduct.
17. Disputes
Talk to us first. Email support@dynojerky.com and describe the problem. We'll try to resolve it within 30 days. Most things end here.
18. Governing law
These terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. If you live somewhere with mandatory consumer protections that give you more than this page does, those protections still apply — this agreement can't take them away.
19. Changes
We can update these terms. The "Last updated" date at the top reflects the current version. Changes apply to orders placed after they're posted, never retroactively to an order you've already made. If a change is material, we'll flag it on the site and, where required, email you before it takes effect.
20. The usual closing clauses
Severability
If a court strikes part of this agreement, the rest survives.
No waiver
If we don't enforce something once, we haven't given up the right to enforce it later.
Assignment
You can't transfer this agreement. We can, in a merger or sale of the business.
Force majeure
We're not liable for delays caused by things genuinely outside our control — supply disruption, carrier failure, natural disaster, power or network outage, labor action, or government order.
Entire agreement
This page, the Privacy Policy, the Shipping & Returns page, and any promotion-specific rules are the whole agreement between us, replacing anything said earlier.
21. Contact
General: support@dynojerky.com